Get instant insights with dynamic reports

Receive immediate answers about AI agent performance, AI impact, deliverability, compliance, and more. Ask any question and get a structured response—with visuals and recommendations—in seconds.

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Instant reports that tell you what matters

Stop piecing together data from multiple places. Heymarket reporting provides a single source of truth.

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Immediate answers without report building

From agent rankings to deflection rates to delivery health, if it’s happening in your inboxes, you can ask about it.

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Trend data you can act on

Customizable period-over-period comparisons and trend indicators signal changes as they happen, so you’re the first to know when something shifts.

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Data broken down however you need

AI agent metrics, performance, volume trends, deliverability, and compliance all in one place, filterable by inbox, channel, and team.

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Ask about messaging performance in plain English

Describe what you want to know in your own words, and Heymarket interprets your question, pulls the relevant data, and returns a response with charts, tables, and key insights. Start from a library of prebuilt prompts or write your own, then save your favorites as templates for future use.

Line graph titled "Jun 2026 KB update, Jun 12." showing trends for Autonomous Resolutions, Escalations, and CSAT for AI Agent.

Track exactly what your AI agents are doing

See deflection rate, handoffs, escalations, and failures broken down by agent and by mode. Track how Training Mode agents perform against approvals and edits, how Autonomous Mode agents handle volume, and which knowledge base content gets referenced most so you can make tweaks to improve performance.

Table showing AI Agent performance metrics including Deflection rate and Time Saved for Booking Agent, Q & A Agent, and Sales Agent.

See how much of your volume AI is handling

Track the AI vs. Human split across every inbox and watch it shift week over week. Each agent row shows individual AI usage rate, so you know which teammates are leaning on AI assistance and where coaching could help.

Channel Performance Comparison table showing Volume, Deflection Rate, Avg First Response, and Avg Resolution for SMS, Email, and Webchat.

Compare volume, sentiment, and close rates across every channel

Track conversation volume, close rates, and customer sentiment across SMS, email, and webchat. Daily trends and per-channel breakdowns show what’s driving performance and what’s holding it back.

Delivery Health Report showing failure reasons, counts, percentage of failures, and trend.

Catch deliverability and compliance issues before they escalate

Monitor delivery rates across every channel and drill into failed messages by reason—carrier blocked, invalid number, or rate limited—each with a trend indicator to help track whether changes are working. Opt-out breakdowns also separate keyword, manual, and auto-unsubscribe so you always know what changed and why.

Better decisions start with better reporting

Heymarket gives your team the data it needs to improve its strategy, coach smarter, and stay ahead of problems—all in one place.

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