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AI texting and email to enhance your conversations
Send more personalized messages, work faster, and build customer trust — all with Heymarket’s secure AI tools for SMS and email.
Extend your reach with AI-assisted messaging
Your team members are the experts on building relationships with customers. But it’s challenging to maintain personalized connections at scale.
Heymarket’s AI texting and email tools help you take your conversations further so you can spend more time on what matters most: building lasting customer connections.
Improve satisfaction
Personalize every text and email with contextual data.
Save time and resources
Reduce response times and handle more conversations with less effort.
Build trust
Keep your data secure and communicate compliantly.
Answer quickly with suggested replies
Create fast, contextual AI-generated responses to customer messages. Upload your custom knowledge base to generate personalized text and email replies based on your training data. From there, your team can simply double-check and send them.
Reach more people with translation
Enable your team to talk with more people in more places. Translate texts and emails from French, Chinese, or Spanish to English — or translate messages from English to those languages.
Get instant conversation summaries
See a quick summary of your recent SMS and email conversations with each customer, unlocking instant insights into your relationships to help your team work faster.
Understand your customers' emotions
Gain valuable insights into customer feedback and enhance the customer experience. Heymarket’s Sentiment Analysis feature identifies and interprets emotional cues, such as words, phrases, tone, and context, from the conversation to determine customers’ sentiment, from negative to happy.
Refine your messages in one click
Spend less time writing and more time solving customer problems. Instantly correct your texts and emails for spelling and grammar. Formalize the language to make every message professional. Expand or shorten messages so they’re clear and actionable for every customer.
Track your AI messaging use
Measure how much your team uses AI messaging tools. Heymarket’s dashboard tracks how many times your team uses message tuning, suggested replies, and sentiment insights across texts and emails.
AI texting and email examples
Businesses can leverage generative AI with text and email across the entire customer lifecycle. Here are some ways teams can hone their messages with AI texting from Heymarket.
Shorten it
Shorten your lengthy texts
Turn complex, long-winded replies into concise answers. Paste paragraphs from your help articles and documentation, and shorten them into clear and actionable answers.
To ensure a seamless GreenBox delivery, go to your online portal and confirm your delivery address is complete and up-to-date. Include any door codes or unit numbers needed. Our team will send you an automated text in (...)
Check your address in your portal. We’ll text you 30 minutes before delivery and when it is complete. Refrigerate your groceries within 30 minutes.
Translate it
Translate and answer incoming texts
Understand what customers are asking and create a useful reply in their language.
Hola, ¿a qué hora cierras?
Hi, what time do you close?
Formalize it
Professionalize abbreviated texts
Write clear, professional replies without starting from scratch. With our tuning feature, you can type a response in everyday language and instantly refine it so every message is polished, consistent, and on-brand.
we are open from 9-5
Thanks for reaching out. Our business hours are from 9 a.m. to 5 p.m.
Expand it
Expand on your ideas
Type a quick reply in shorthand, then use expand to turn it into complete sentences for text or email.
Subject: Refund request
Hi,
Got your refund request. Looking into it and will follow up soon.
Anything else?
Chris
Hi,
Got your refund request. Looking into it and will follow up soon.
Anything else?
Chris
Subject: We’ve Got Your Refund Request
Hi there,
Thanks for reaching out. I’ve received your refund request and am processing it now. I’ll follow up shortly with next steps and when you can expect the refund to settle.
Please let me know if there’s anything else you need in the meantime.
Best regards,
Chris
Hi there,
Thanks for reaching out. I’ve received your refund request and am processing it now. I’ll follow up shortly with next steps and when you can expect the refund to settle.
Please let me know if there’s anything else you need in the meantime.
Best regards,
Chris
Summarize it
Summarize complex topics
Get a clear picture of every customer relationship with AI-generated summaries across text and email conversations. Distill key moments, requests, and outcomes into actionable recaps your team can use at a glance.
Chat summary ✦
Avg. response time2hrs
Last spoke with3d ago
During their chat, the customer expressed interest in the latest shoe models, particularly focusing on comfort and style. The sales representative highlighted key features like enhanced cushioning and durable...
The most secure AI text messaging
Building customer trust is crucial for all businesses. We have invested in the most secure AI models to help businesses leverage the benefits of AI while keeping their data secure and protected.
Data separation
We isolate your data to enhance security by preventing unauthorized access or manipulation, ensuring confidentiality, integrity, and availability.
Secure training models
Our base model isn’t trained with individual user data, ensuring privacy and confidentiality while maintaining model effectiveness and generalizability.
No data sharing
Your data remains siloed and inaccessible to other teams or third parties, preserving confidentiality and integrity.
AI text messaging and email FAQs
Learn answers to common questions about communicating with AI.
What is AI texting?
AI texting, or AI text messaging, uses generative AI to help teams write, refine, and suggest responses to customer messages. Heymarket’s AI tools can assist with both text messages and emails, helping your team communicate more consistently and efficiently across channels.
Do Heymarket’s AI texting tools work for email?
Yes. If your team uses email in Heymarket, the same AI features — suggested replies, summaries, sentiment analysis, translation, and message tuning — are available when drafting and replying to emails, just like they are for texts.
Can AI send text messages?
AI can’t send text messages by itself. But AI can generate text messages. With an AI texting tool like Heymarket, you can use AI to suggest replies and automate common text messaging tasks.
Does AI work across text and email conversations?
Yes. Heymarket’s AI can analyze and summarize conversations across text and email, helping your team understand the full customer context and respond more effectively, without switching tools.
What is the AI app that answers texts?
You can use AI to help answer customer messages with Heymarket’s suggested reply feature. The tool uses your knowledge bases and AI to generate contextual replies for incoming texts and emails. Your team simply reviews and sends the response.
Is AI secure?
AI’s security depends on how the AI uses your data. Heymarket uses the most secure AI design and services, giving us full control of the model’s behavior and how it processes information. We isolate and encrypt your data, preventing unauthorized access or manipulation to ensure your data stays confidential. By not using individual user data to train the base model, your data stays private. And by keeping your data siloed, it is inaccessible to other teams or third parties, preserving your data’s integrity.
