Curbside pickup has become a staple of most retailers. It’s an efficient and safe way for customers to shop while receiving their goods faster than they would if they selected the delivery option. And with help from business SMS, it’s easy for businesses to set up, coordinate, and streamline the entire process from order confirmation to product pickup.
Templates are key to successfully using SMS to manage curbside pickups. Your team can use templates to quickly send frequently-used messages. Simply create a template, leaving space for customers’ custom fields, like names and order numbers. Then, you can use those templates to send information during every stage of the curbside pickup process. You can even integrate your business SMS platform with your point of sale (PoS) system, so the platform automatically sends texts when your PoS system updates order statuses.
We’ve rounded up some examples of SMS templates for curbside pickup to help you create your own SMS templates. Each template uses a different tone and content in hopes that you recognize branding that’s similar to your own. Feel free to adjust and use those you like.
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Get the templatesSMS Templates: Curbside Pickup Confirmations
Your team should send confirmation texts as soon as customers place orders within your PoS system. These confirmation texts reassure customers that orders went through. They’re also a way to share initial details about your curbside pickup process. SMS templates for curbside pickup confirmations may look like the following 5 examples:
Dear {{customer name}}, thank you for placing order #{{latest order #}} with General Store Plus. Orders are usually ready within one hour. We’ll text when it’s time for you to pick yours up. Text STOP to stop receiving texts from our team.
Hello, {{customer name}}, this is Francine with Three Lakes Sports Store. Your curbside pickup order #{{latest order #}} is confirmed. Please wait until you receive a text from us to pick it up. ⚽ Text STOP to stop receiving texts.
Hi, {{customer name}}, thanks for placing an order with Starlight Vintage. We’ll send you a text when your purchase is ready to go home. 👗 Text STOP to stop receiving texts.
Ciao {{customer name}}, thanks for placing an order for curbside pickup with Pierro’s Pizzeria! We’ll let you know when your pie is ready. It should be around 30-45 minutes. 🍕Text STOP to stop receiving texts.
Hiya, {{customer name}}, Fun & Games Emporium here. 🎲 We’re so excited about your curbside pickup order #{{latest order #}}. Great choices — you’re going to have a bunch of fun. We’ll text when your order’s ready for you to pick up! Text STOP to stop receiving texts from our team.
SMS Templates: Curbside Pickup Ready Notices
Once orders are marked as “ready for curbside pickup” in your PoS system, your team can send “order ready” notifications. These are a great opportunity to share additional information, like your exact address or pickup instructions. SMS templates for curbside pickup ready notices may look like the following 5 examples:
Hi {{customer name}}, your order #{{latest order #}} from Kitchen & Bath Goods is ready for curbside pickup at our {{chosen location}} location. Please park in our front parking lot and wear a mask as you walk to our front doors. We’ll meet you there, check your ID, and hand over your purchase. Text STOP to stop receiving texts from our team.
Hello, {{customer name}}, this is Outdoor Garden Supply. 🌿 Your curbside pickup order #{{latest order #}} is ready to be collected. Please park in our front lot, then text us “HERE” and your car description. We’ll come out to your car with your purchase. Text STOP to stop receiving texts.
Hey, {{customer name}}, Samantha from Rover Dog Food here. Your pet’s order is ready for curbside pickup. We’ll be out front of our building from 9-5, M-F. Don’t forget to wear a mask! 🐕 Text STOP to stop receiving texts.
Hello, {{customer name}}! Your Main Street Books order is ready for curbside pickup. 📚 We’ll be out in front of our store Monday through Saturday, 9am – 5pm, for pickup. Please bring a mask and your ID. Text STOP to stop receiving texts.
Well hey there, {{customer name}}, we’ve got good news. Your dinner from Southern Home Cooking’s ready! 🍲 Come on by soon as you can. Curbside pickup’s located right within our front doors. Text STOP to stop receiving texts.
SMS Templates: Curbside Pickup Coordination Texts
Your customers may have questions as they come to pick up their orders. While texting is a fast way to communicate with them and solve any problems in real-time, having templates on hand to answer frequently asked questions will expedite curbside pickup coordination even more. SMS templates for curbside pickup coordination may look like the following 5 examples:
Thanks for reaching out! We’re open for curbside pickup Tuesday through Sunday, from 10am – 6pm. Text STOP to stop receiving texts.
No worries, {{customer name}}. We hold orders for up to 14 days. Text STOP to opt out of our SMS service.
Thanks for asking! Our store is located at 1536 Peachtree Road, within a small shopping center. We’re to the left of Target. Text STOP to stop receiving texts.
Excellent question! For safety purposes, our team requires that you wear a mask when you pick up your purchase. Text STOP to opt out of our SMS service.
Hiya, {{customer name}}, we’re glad you asked. Freshness is a priority for the Healthy Meals team. We keep our curbside orders stored in a special, heated room until you arrive. That way your meal is still toasty when we hand it off to you! Text STOP to stop receiving texts.
Want more templates? Check out our 10 Must-Have SMS Templates.
